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Rückmeldungen
Bewertung
94.3 %
aus 22178 Bewertungen Von echten Kunden
Bewertungen nach Nationalität:
(9578)
(1741)
(1543)
(1480)
(463)
(435)
(388)
(313)
Neueste Bewertungen:
Lion Kozlinskiy
(4-5 Buchungen)
Latvia
07.11.2022
Service Bewertung:
bad
Child seat was obviously broken, we were sent to central office to replace. (With child unbuckled) Despite that, we had to wait there with kids in a car. Lost 2.5 hours of our rental time and our weekend. Missed going to 7 lakes. No compensation was pffered
Mitarbeiterbewertung:
average
Not only didnt he check the child seats(can happen to anyone), but he has also hinted that it were we who broke the chair. Yeah, right, without touching it.
He was a bit rude and demanding, but i can understand that, it was my decision to return the car on sunday evening instead of monday morning
He was a bit rude and demanding, but i can understand that, it was my decision to return the car on sunday evening instead of monday morning
Zeit zur Abholung/Rückgabe:
bad
Fahrzeugbewertung:
excellent
Awesome car, glass window was a huge bonus
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Kozlinskis, We apologize for the inconvenience. We will do a full investigation into the case and take the necessary measures. Best regards, Top Rent A Car 
Teodor Ivanchev Goychev
(1 Buchung)
Bulgaria
07.11.2022
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Бързо наемане без никакви забавяния!!
професионално отношение
професионално отношение
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
S****** A***** F************
(über 6 Buchungen)
United Kingdom
07.11.2022
Service Bewertung:
good
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Vasil Radoslavov Parhomenkov
(4-5 Buchungen)
Bulgaria
06.11.2022
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Laurens Erik Stibbe
(über 6 Buchungen)
Netherlands
06.11.2022
Service Bewertung:
very bad
We got around 10 minutes before take up called by Top-Rent-A-Car. We got a message that our 2 baby seats would not be delivered.
This raised for us serious problems since it is not allowed by law to drive around with small children.
Therefore we had to buy additional seats. We choosed a seat which we had before in other countries and normally would suit. Since we had a flight back home we simply also had to leave the seat in the car.
I have a photocopy of the receipt of the seat, which was 150Lev. I want to settle on a proper way the costs we had to make. You, Top-Rent-A-Car now have an extra seat avaiable which you can earn back in around 2/3 weeks of rental, for which you did not pay for. See also our earlier mail correspondence.
Mitarbeiterbewertung:
average
Told that she had reached to use also in the morning by phone. We were only called once, 10 minutes before arrival.
We not really helpfull with our case and said he could not do anything. This surprised me.
We not really helpfull with our case and said he could not do anything. This surprised me.
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Costs for renting the car was relatively high since we had to make extra costs for the baby-seat.
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Mr. Stibbe,
We apologize for the inconvenience. We already have done a full investigation into the case and taken the necessary measures for which we contacted you by email. Best regards, Top Rent A Car
Radoslav Genchev Rankov
(über 6 Buchungen)
Bulgaria
06.11.2022
Service Bewertung:
average
Букнах колата и платих цялата сума но не съм получил втори имейл, койта дъдържа ваучер..в 04.00 се осаза ,че няма кола..трябваше да чакам 5 часа за друга кола но изпуснах важна среща
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
I** W****
(1 Buchung)
Israel
06.11.2022
Service Bewertung:
bad
We rented the car with the wifi promotion only to find out its not available with any of the cars, we were informed about that only on our arrival to the pick up, we needed the mobile wifi to continue our journey and we couldn't find places due to only having weak gps signal.
When we arrived to the pick up we were greeted rudely with a bad attitude just to make us go away, after we asked kindly it is a problem for us to not have the wifi and if it is possible to have a different car with gps vencislav said it is either we take the car or cancel and that we can use carplay, which works poorly without internet. With no other choice we needed to find the car alone without directions and found extra damages that were not stated in the report. we searched again for vencislav that was out of the office, when we found him he told us to take pictures and that he wont add it to the initial report that was handed to us.
Other than that the car was good.
Mitarbeiterbewertung:
average
Bad attitude, gave us the feeling that he just want us to leave already, was not trying to help us when we asked.
Very kind and welcoming, was smiling even if it was in the middle of the night.
Very kind and welcoming, was smiling even if it was in the middle of the night.
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Customer, We apologize for the inconvenience. We will do a full investigation into the case and take the necessary measures. Best regards, Top Rent A Car
Alexander Bondar
(über 6 Buchungen)
Russia
06.11.2022
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
S******* M***********
(1 Buchung)
France
06.11.2022
Service Bewertung:
excellent
Merci
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
B**** W**** V*********
(4-5 Buchungen)
Belgium
06.11.2022
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
