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Rückmeldungen
Bewertung
94.3 %
aus 22178 Bewertungen Von echten Kunden
Bewertungen nach Nationalität:
(9578)
(1741)
(1543)
(1480)
(463)
(435)
(388)
(313)
Neueste Bewertungen:
Georgi Marchev Marinov
(über 6 Buchungen)
Bulgaria
09.10.2022
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
M********* H***
(4-5 Buchungen)
Germany
09.10.2022
Service Bewertung:
very bad
Hello, I rented a car on October 8th. Varna airport. it has always worked great. the reservation by phone and also short-term change, everything worked out wonderfully. I have rented a car from top rent car at least five times the last year and always this year. Everything is very nice, unfortunately on October 9th, when I wanted to return the car, I experienced the most unfriendly employees. He claimed a small ash found in the car, please see the photo. He meant it was smoked. I asked what do you mean smoked. Did the car smell? no only these ashes he said. I dont smoke. My Bulgarian friend is a smoker, he always smoked outside the car. I would never allow smoking in the car. There is also wind when someone smokes outside the car and very small ashes can get inside the car. Your employee calculated 70 euros for one cm of ash. I didn't know if I was laughing or crying. I am very often in varna. I'll be back next month, but I don't want to be afraid and meet unfriendly employees. Please ensure that if the employee is in a bad mood, they should be given time off. When I asked him for one cm of ash you charge 70€ didn't answer. I said I would rent a car, we never had any problems, he didn't answer. His anger was pre-programmed. Why we brought the car to the airport. When I rented, the employee gave me the option that I could also drop it off at the city office. But we should call 15 min before. Since we came to Varna late from Ruse, we decided to drop off at the airport. and take a taxi to town. But that didn't sit well with her colleague. I do not agree to this service. If you have an account with me, you can control my generosity. My penultimate booking, voluntarily paid the processing costs for a penalty by credit card. I'll end my email here, I don't want to be treated like that, I don't want handouts from you either. I would, despite the good booking system and friendly staff, prefer another company from today and give it a good rating in google. Many Thanks. I send the alleged cigarette ashes photo and the unfriendliest employee top rent car by email to my booking. Many thanks for the great atmosphere on Sunday evening.
Mitarbeiterbewertung:
average
Thank you, as always, you served me quickly and politely.
I would strongly recommend serving customers kindly. Arrogance doesn't get you very far. If you're in a bad mood, stay home.
I would strongly recommend serving customers kindly. Arrogance doesn't get you very far. If you're in a bad mood, stay home.
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
i always reserve the guaranteed car and have never been given another car. Great service.
Würden Sie uns empfehlen:
yes
no
P**** V******** Y*****
(über 6 Buchungen)
Bulgaria
09.10.2022
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Denis Shomatzki
(über 6 Buchungen)
Israel
09.10.2022
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
V******* V******** S*******
(über 6 Buchungen)
Bulgaria
09.10.2022
Service Bewertung:
excellent
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
S***** P****
(2-3 Buchungen)
Ukraine
09.10.2022
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Super
Super
Super
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
B****** F* C***
(1 Buchung)
Germany
09.10.2022
Service Bewertung:
very bad
Колата е приех без тазове и така я върнах. Накараха ме да платя 320€ защото я върнах в същото състояние както я взех. Отгоре на всичкото и 50€ за някакви административни такси. Това е безумие. Повече няма да използвам вашите услуги!
Mitarbeiterbewertung:
very bad
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
V**** S*****
(über 6 Buchungen)
Bulgaria
09.10.2022
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Sоhail Hamdard
(2-3 Buchungen)
Austria
09.10.2022
Service Bewertung:
excellent
Das war eine tolle auto 🚗 sauber und ohne probleme fahren auch jahres wagen.
Mitarbeiterbewertung:
excellent
Seher freundlich und super schnell alles erledigt.
Auch gut arbeit gemacht
Auch gut arbeit gemacht
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Das ist ganz einfach Buchung und (beste Service) (sauber auto) billig Preis und freundliche Personal
Würden Sie uns empfehlen:
yes
no
K*** M****
(1 Buchung)
Switzerland
09.10.2022
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
