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Rückmeldungen
Bewertung
94.3 %
aus 22178 Bewertungen Von echten Kunden
Bewertungen nach Nationalität:
(9578)
(1741)
(1543)
(1480)
(463)
(435)
(388)
(313)
Neueste Bewertungen:
Toni Dobromirov Dimitrov
(1 Buchung)
Bulgaria
22.06.2022
Service Bewertung:
excellent
Отлично обслужване, добре поддържан автомобил. Успех!
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
R****** P******
(2-3 Buchungen)
Bulgaria
22.06.2022
Service Bewertung:
excellent
Super easy fast and convenient rent a car
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Pankadzh Vidiartkhi
(2-3 Buchungen)
Russia
22.06.2022
Service Bewertung:
very bad
I had a bad experience as paid fine due to small delay in return of the car .
Battery chargers at sunny beach was very few so not comfortable.
Mitarbeiterbewertung:
bad
Poor communications skill
It was ok
It was ok
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
bad
If you are traveling to sunny beach electric car is not advisable .
Würden Sie uns empfehlen:
yes
no
W****** A**** P******
(über 6 Buchungen)
Austria
22.06.2022
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Dmitriy Getselter
(1 Buchung)
Israel
21.06.2022
Service Bewertung:
very bad
The worst service experience I have ever had.
Finding a place to pick up the vehicle was problematic. It was at minus 4 floor in the underground parking lot of the airport, with no convenient or visible signs.
The vehicle we received began to make strange noises when changing gear after about 10 km of driving.
After inquiring in front of a head office and according to their instruction we went back to the same delivery point to get another vehicle.
That means the vehicle we received was not inspected at all prior to delivery by the company staff.
We received the other vehicle only after about two hours of waiting.
Our trip, which included three adults and three children aged 9 to 12, and 6 large suitcases, started with a delay of over 3 hours, which required us to make last minute changes in our plans, without any compensation or even regret for the mental anguish caused by Top Rent A Car.
The company's representative gave us a discount card for refueling at several gas stations, claiming that we would receive a discount of about 10%. This too turned out to be incorrect. We received a 1.5% discount.
At the end of the trip, when we returned the vehicle, the company representative claimed that the vehicle was too dirty (it was few crumbs from the children's snack eaten on the trip) and that we had to pay an astronomical sum of 70 euros as a fine on the condition of the vehicle or independently wash the vehicle. Of course, the second option was not relevant to us because we worried about boarding time.
It is important to note that at no point was the issue of car cleaning emphasized as part of the rental conditions. What’s more, it turns out that to read about the issue in the lease, we had to guess that one had to scan a QR code and then get access to a document containing the relevant details.
In conclusion, Top Rent A Car, as the largest car rental company in Bulgaria, has proven to be a cheap company, which does not respect its customers, hides important details about financial fines and causes heartache instead of pleasant experiences for the country's tourists.
My recommendation is choose the services of any other companies, but if you really have to choose this company - read the contract well.
Mitarbeiterbewertung:
very bad
very low service level
very unpleasant person, very low service level
very unpleasant person, very low service level
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
bad
use other company
Würden Sie uns empfehlen:
yes
no
A****** J***** S*********
(über 6 Buchungen)
Poland
21.06.2022
Service Bewertung:
good
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Vladimir Petrov
(über 6 Buchungen)
Bulgaria
21.06.2022
Service Bewertung:
excellent
Топ
Mitarbeiterbewertung:
excellent
Топ
Топ
Топ
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
D******* O******* M*****
(4-5 Buchungen)
Bulgaria
21.06.2022
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Efrem Markov
(über 6 Buchungen)
Bulgaria
21.06.2022
Service Bewertung:
good
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Mladen Pantic
(4-5 Buchungen)
Serbia
21.06.2022
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
