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Rückmeldungen
Bewertung
94.3 %
aus 22178 Bewertungen Von echten Kunden
Bewertungen nach Nationalität:
(9578)
(1741)
(1543)
(1480)
(463)
(435)
(388)
(313)
Neueste Bewertungen:
Marina Ivanova Paspalska
(über 6 Buchungen)
Bulgaria
27.04.2022
Service Bewertung:
good
So!
The people, the human part. Always top notch!
The guys are nice and explain all.
But this new STUPID rule of the 80% charge of the car…really?
This is THE BEST WAY, to lose customers.
And you will. No doubt.
Might not be today but you will.
Management screwed badly and will make the others pay for their ignorance.
There are not many charging station in Sofia, you might think otherwise but it is a sad reality.
Around the airport even less.
So…WTF a customer has to do?
I had to read a car and stop somewhere on the highway to charge 100% (the car suggest 80% for optimal duration of YOUR battery) and come to the airport.
Are you nuts?
Mitarbeiterbewertung:
good
We rent a lot from you guys but was the first time with Hristo.
Super nice, with very good knowledge of the rules and explained all.
Nice fella. Sorry that we were a bit harsh about the 80% new charging rule. Wasn’t your fault man!
Nice fella. Sorry that we were a bit harsh about the 80% new charging rule. Wasn’t your fault man!
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
average
The car is AWESOME!
We rent it 4 times and now think if we want to kee it that way or change company.
The new rules of leaving the car with 80% charge is pure BS.
But the car is super!
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Marina, Thank you very much for your detailed feedback. We are very glad to hear, that you liked the electric VW ID.3 and appreciate that you continue renting it with us. Thank you for your kind words about our colleague, we will pass along your comments to him. We are sorry to make you feel frustrated about the new rule for charging the battery. Please, note that this new term is the same as for standart vehicles with fuel - full to full. You are receiving the vehicle with full battery, charged from previous customer and this rule was implemented in order to shorten time between reservations, so the electric vehicles can ve available more often. We are sorry for the inconvenience it caused. We also wish the network of charging station to grow in Bulgaria. We hope to see you again. 
V********* L*****
(2-3 Buchungen)
Germany
26.04.2022
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Nikolay Latchezarov Petrinsky
(über 6 Buchungen)
Bulgaria
26.04.2022
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
R****** M****** M***** D****
(über 6 Buchungen)
United Kingdom
26.04.2022
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Albena Yordanova Yanakieva
(2-3 Buchungen)
Bulgaria
26.04.2022
Service Bewertung:
good
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Georgi Georgiev Antonov
(über 6 Buchungen)
Bulgaria
26.04.2022
Service Bewertung:
excellent
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
average
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Здравейте, г-н Антонов! Радваме се, че сте останали доволни от услугата, която предлагаме. Извиняваме се за неудобства, които сте имали с автомобила по време на Вашият наем. Ще се радваме да ни използвате услугите отново за да опитате чисто нови автомобили от Top Rent A Car. Хубав ден!
Mihail Zhivkov Mihaylov
Bulgaria
Bulgaria
26.04.2022
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Wouter Joren Marees
(über 6 Buchungen)
Netherlands
25.04.2022
Service Bewertung:
very bad
I’m a frequent customer but when you bring your car back a few hours late they will make a big problem and let you pay for a complete day extra. I understand when you book a time you have to bring it back around that time, but there is no difference in the payment if you book a later time when reserving the car. So they just charge you a day extra for no reason.
Therefore u advise To anyone who wants to book a car, just select the latest hour possible (+23 hours for each day) so you will not have to pay a big fine. If you bring it back earlier there is no problem.
Very bad loyalty program. You shouldn’t threat customers like this after booking multiple cars over the last years with top rent a car.
Mitarbeiterbewertung:
average
Fast service
No idea how to handle a loyal customer
No idea how to handle a loyal customer
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
T-roc is a super good car for Bulgarian roads.
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Mr. Marees, Thank You for your feedback. We are glad that you liked bran d new T-Roc.
Please, note that it is very important to point exact time for taking and returning the car. All our proccesses and logistics are based on the information we receive from our customers. We value each of our client and can not afford any delay in providing our services to other customers. We are sorry if this caused an inconvenience for You. We want to assure you that all our rental terms about late returns are clearly stated in the rental agreement. We will be very glad to see you again as our returning customer. Take care.
Bartłomiej Kazimierz Bogusz
(über 6 Buchungen)
Poland
25.04.2022
Service Bewertung:
excellent
Everything was perfect :)
Mitarbeiterbewertung:
excellent
Ms. Cvetelina gave me the necessary information about car rental, and everything was very clear.
Mr. Pavel was very helpful, and explain everything very clever
Mr. Pavel was very helpful, and explain everything very clever
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Clio was a perfect car for a Bularian road conditions
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Hello, Bartlomiej! We are glad you liked the brand new vehicle! Thank you so much for your feedback about our colleagues! We hope you had a great stay in Bulgaria! See you soon. 
Georgi Vladimirov Petrov
(4-5 Buchungen)
Germany
25.04.2022
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
