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Rückmeldungen
Bewertung
92.4 %
aus 1480 Bewertungen Von echten Kunden
Bewertungen nach Nationalität:
(9578)
(1741)
(1543)
(1480)
(463)
(435)
(388)
(313)
Neueste Bewertungen:
T***** B******* B*******
(1 Buchung)
Germany
07.04.2023
Service Bewertung:
bad
Чакаме обаждане от сутринта
Нямаше 24 ч гише, не можахме да предадем лично колата и нямаше shuttle от терминал 2 до 1 днес
Mitarbeiterbewertung:
bad
Zeit zur Abholung/Rückgabe:
bad
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Здравейте г-н Бишов,
Благодарим за Вашето ревю.
Винаги молим нашите клиенти да ни уведомяват предварително за точния час на вземане и връщане на автомобила за да избегнем недоразумения и нашите колеги да обслужат всеки навреме. Съжаляваме, че сте попаднали в неприятна ситуация при връщане на колата.
Моля да ни предоставите допълнителна информация по случая на имейл customer.service@toprentacar.bg. След проверка ще се свържем с Вас. Благодарим Ви! 
Holger Schulze
(über 6 Buchungen)
Germany
14.03.2023
Service Bewertung:
bad
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
bad
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Mr. Schulze,
I would like to know more about your experience so I can help. Please email customer.service@toprentacar.bg and include the rental location, rental agreement or reservation numbers and your contact information. Thank you.
David Maria Rayess
(1 Buchung)
Germany
03.10.2022
Service Bewertung:
bad
Mitarbeiterbewertung:
bad
Tries to sell service that is already included and tries to charge extra.
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Ljubomir Donkov
(über 6 Buchungen)
Germany
18.01.2022
Service Bewertung:
bad
Mitarbeiterbewertung:
bad
Nicht zufriedenstellend! Unfreundlich! eine Unverschämtheit so einen hohen betrag zu verlangen für das Fehlen von spritt von 18% vom Tank, bei abholung war der Tank auch nicht voll und betrug knappe 89%. Von mir 40€ zu verlangen!
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Kani Tifeki
(1 Buchung)
Germany
23.12.2021
Service Bewertung:
bad
Bad car. Why i need to be charged if i was 2 hours later. The car is being paid for day not hours.
Mitarbeiterbewertung:
good
More information about returning and general information about the renting .
Great.
Great.
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
average
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Mr Tifeki!
Thank you for taking the time to give us a feedback! Your opinion is very important for us.
We are sorry for the unpleasant experience about the car, but the charges were made according to the Rental Agreement.
We appreciate your suggestion about the supplying of the information and will pay attention to it. Such comments greatly help us to improve the service. The
Kind Regards
Top Rent A Car
Customer Service 
David Hany Al Talawy
(2-3 Buchungen)
Germany
06.10.2020
Service Bewertung:
bad
Had a small glass damage after returning to the parked car. Unfortunately, the police that was present would not take an accident note, since there was no one directly to blame. The only way was through the police headquarter in Plovdiv, which wouldn't have been possible for me if I didn't have assistance by a Bulgarian friend.
I understand that these are the contract terms, however I know no other rental company (gold member at sixt and status member at Europcar) which deals with non-accident damage in this way. Glass damage is usually always covered by full protection.
Is this really the standard procedure? If so, I will probably not rent from your company again, since 10€ more for Sixt will spare me the trouble in the future.
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Vladimir Ivanov Haltakov
Germany
Germany
12.11.2019
Service Bewertung:
bad
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
very bad
Würden Sie uns empfehlen:
yes
no
M***** J**** W*********
Germany
Germany
04.08.2019
Service Bewertung:
bad
While Booking the car, at the pick-up and Ehen returning the car, i could not use my AmEx Card.
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
bad
Würden Sie uns empfehlen:
yes
no
Marcos Schlueter
Germany
Germany
13.02.2019
Service Bewertung:
bad
I had a phone call to an agent to tell him, that we have to go to Greece for one day. There was no message left in the system so there was no green card to go over the border. I had to rent another car to go to my appointment. That was more than unpleasant !!!
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
