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Rückmeldungen
Bewertung
93.1 %
aus 3765 Bewertungen Von echten Kunden
Bewertungen nach Nationalität:
(9578)
(1741)
(1543)
(1480)
(463)
(435)
(388)
(313)
Neueste Bewertungen:
D**** J*******
(2-3 Buchungen)
Denmark
01.10.2023
Service Bewertung:
average
Pavel was very nice guy. I wouldn’t rent a car with you another time it’s too mvh paperwork and deposit 1000 leva is too much.
We agreed shuttle to the airport at 5 o’clock but we didn’t go before 5:15.
Svetoslav was very bad at giving good service.
I will never rent a car with you again. The car had several damages but I still had to pay full price. The battery needed a change.
Mitarbeiterbewertung:
bad
Pavel did a good job and was a nice guy.
Svetoslav gave bad service and
Svetoslav gave bad service and
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
bad
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Mr. Jacobsen,
Thank You for Your feedback.
We would like to clarify, that we have not charged You for damages but for missing fuel. According to our terms and conditions, we provide a car with full tank and when returning the vehicle with an incomplete tank, the RENTER pays the missing fuel and an administrative fee according to the official price list.
We understand that you are frustrated by the sanctions imposed and this is most likely the reason for your negative review. We hope for your understanding, as our goal is not to charge our clients without regulation, but to offer a high quality service so that everyone is satisfied and comes back to us again.
We remain available for further communication by email: customer.service@toprentacar.bg.
Best regards,
Top rent a car 
E****** B******
(4-5 Buchungen)
Switzerland
25.09.2023
Service Bewertung:
average
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Raphael Reyes Barretto
(4-5 Buchungen)
United States
07.09.2023
Service Bewertung:
average
You need more agents. Pick up waiting time almost one hour. Returning the car, we waited for 40-45 mins in the parking garage for an agent. You need to hire more staff so customers are not waiting for very long. Otherwise, the staff members were excellent and pleasant. Car was great. Just the wait times need to improve
Mitarbeiterbewertung:
excellent
Knowledgeable and helpful. Explained everything in detail.
Quick once he was available
Quick once he was available
Zeit zur Abholung/Rückgabe:
very bad
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Gabrielius Alekna
(1 Buchung)
United States
02.08.2023
Service Bewertung:
average
We were late to return the car by less than a day, but were charged for two extra days.
Mitarbeiterbewertung:
good
The agent was very nice, but the process took 1,5 hours.
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
average
The trunk capacity was smaller than advertised. It said that it fits in 2 large and 3 small bags, but in reality fitted decidedly fewer. Also the lights were short and not strong enough, making driving at night somewhat challenging. However, driver-assist features were pretty good.
Würden Sie uns empfehlen:
yes
no
Frode Nilsen
(1 Buchung)
Norway
23.07.2023
Service Bewertung:
average
Recommend to order online, tried to order by phone and email, but gave us problems. The information in the email give you the choice of ordering by email or attached link, use the link!
Mitarbeiterbewertung:
good
Some misunderstanding, but good after all.
Nice and quick closure.
Nice and quick closure.
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Not very good luggage capacity, 2 suitcases at best. Otherwise a very good car.
Würden Sie uns empfehlen:
yes
no
Ulrich Lammer
(über 6 Buchungen)
Austria
23.07.2023
Service Bewertung:
average
All good, except that we had to pick up the car outside the airport. This without any previous notification and with a unreasonable explanation.
All the rest good.
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
L***** K******
(1 Buchung)
Latvia
11.07.2023
Service Bewertung:
average
The manager didn’t unblock my deposit from my cart
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Mr. Komarov,
Thank You for Your signal. Your case has been forwarded to the finance department. Our colleagues will make a through check and contact You as soon as possible.
Thank you for your patience.
Sincerely,
Top rent a car
K****** K****
(über 6 Buchungen)
Turkey
17.06.2023
Service Bewertung:
average
You charged me penalty fee for 30 min. delay, but I had to wait 20 minutes for repayment of my deposit.
So do I have to charge you for your delay, too?
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Roger Von Bergen
(2-3 Buchungen)
Switzerland
17.06.2023
Service Bewertung:
average
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Mr. Von Bergen,
We always encourage our clients to directly contact us whenever they experience any inconveniences. We would like to look into this further but need some more information. Please email customer.service@toprentacar.bg with more details of your experience. Thank You in advance!
Top Rent A Car
G****** V****** V********
(1 Buchung)
Austria
17.06.2023
Service Bewertung:
average
Wir haben das Auto in einer dunklen Tiefgarage übernommen.
Wir haben jede Menge Fotos gemacht mit der Taschenlampe vom Handy so haben wir bei den
Radkappen die Kratzer nicht gesehn.
Am Schluss haben wir für Kratzer bei den Radkappen
die wir nicht gemacht haben ,€ 145,00 bezahlt.
Mann sagte und das wir das Auto am Flughafen direkt
abgeben können, das war auch nicht so, fasst hätten wir den Flug verpasst.
Der Mann am Schalter am Flughafen war unfreundlich, konnte kaum Englisch und wollte mir nicht helfen.
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Mr. Vallaster,
Thank you for sharing your experience!
We are sorry that you've faced inconvenience upon returning the car.
When there is any damage on the car our colleagues always take photos as evidence and if there is a need we can always provide them and we add them in the protocol before each rent.
Our company has been operating on the rental car market for many years and we never charge our customers unreasonably, since our main goal is to develop our business by having satisfied customers who use our services and recommend them to friends, but not to plant fictitious evidence to our customers in order to take money from them. We respect our customers, but we have our terms and conditions and we follow them, we rely on our customers to respect them too.
Kind Regards,
Top Rent A Car 
