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Rückmeldungen
Bewertung
94.3 %
aus 22178 Bewertungen Von echten Kunden
Bewertungen nach Nationalität:
(9578)
(1741)
(1543)
(1480)
(463)
(435)
(388)
(313)
Neueste Bewertungen:
D**** D*******
(über 6 Buchungen)
Germany
25.08.2023
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
A******** T*******
(über 6 Buchungen)
Israel
25.08.2023
Service Bewertung:
excellent
Быстро
Mitarbeiterbewertung:
excellent
Super
Super
Super
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Da
Würden Sie uns empfehlen:
yes
no
E**** S*********
(2-3 Buchungen)
Bulgaria
25.08.2023
Service Bewertung:
excellent
Автомобила като цяло беше в добро състояние и служителите бяха много учтиви.
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
O*** L*********
Russia
Russia
25.08.2023
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Boris Khait
(über 6 Buchungen)
Israel
25.08.2023
Service Bewertung:
good
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
M***** L****** K********
(4-5 Buchungen)
Bulgaria
25.08.2023
Service Bewertung:
average
При връщането полетът ми LH1707 на 25-и август 2023 г. беше отменен. Обадих се на номера за обслужване на Топрентакар за евентуално удължаване на наема или по-късен час на връщане. Служителката единствено ми посочи таксите за закъснение. Бих препоръчвал на фирмата ви да проявява повече гъвкавост и разбиране при подобни обстоятелства. Сега е 5:40 и се прибирам от летището, където отидох единствено да върна колата.
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Здравейте г-н Кокушкин,
Благодарим Ви за обратната връзка!
Съжаляваме, че останахте недоволен от някои аспекти от наема си. Ние в Top rent a car винаги се опитваме да бъдем гъвкави по отношение на нашите клиенти, но само ако това не засяга обслужването на всички останали.
Работим много внимателно по графика си, тъй като през летния сезон заетостта ни е много висока. В тази връзка винаги молим нашите клиенти да се свържат с нас предварително, ако имат нужда от удължаване на наема на кола, за да имаме време за реакция. Удължавайки наема в последния момент има риск други клиенти да останат без автомобил, което е недопустимо за нас.
Ние никога няма да откажем услуга на нашите клиенти и винаги ще направим всичко възможно всеки да остане доволен и да се върне отново при нас.
Искрено се надяваме на вашето разбиране и ще се радваме да ви видим отново като наш клиент.
Пожелаваме Ви успешен ден!
С Уважение,
Top rent a car
Vasil Slavchev Dimitrov
(über 6 Buchungen)
Bulgaria
24.08.2023
Service Bewertung:
good
Mitarbeiterbewertung:
average
Вашият служител направи всичко по изискванията на компанията,но не мисля че правилно да платя 46 лева заради това че съм пристигнал 10 минути след 19.00 часа.първо не ме беше казано за това условие,второ трябва да се смята фактора задръстване.
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
C***** B*****
(2-3 Buchungen)
United Kingdom
24.08.2023
Service Bewertung:
very bad
Kaloyan Manev lied to my face about my dog saying he told me when I picked up the car?? . He said he told me then about no animals in the car !! ABSOLUTE LIAR. My dog is a support dog and is registered . My dog goes in a bag and I cleared the car of rubbish but there are a few hairs on the floor and Seat. I took a photo and he wants 50 euro to clean ONE seat. I went to the police and they said ask if you can clean the seat but he refused. I am in Bulgaria 17 years and a regular client of rent a car but it’s disgusting service
Mitarbeiterbewertung:
very bad
This man lied to my face. The police suggest I offer to clean car .. my home 5 minutes away and I could hoover the hairs but he refused.
What do you do is small children are in the car ?? Make a penalty of 50 euro
He should be reprimanded for lying. Why would I take my support dog if he said this in pick up? You should tell clients to clean the car themselves
He should be reprimanded for lying. Why would I take my support dog if he said this in pick up? You should tell clients to clean the car themselves
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
average
USE ANOTHER COMPANY NOT THIS ONE!
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Mrs. Barton,
Thank you for taking the time leave Your feedback about our services.
From our part, we would like to clarify few important aspects that you did not mention in your narrative.
To begin with, the rules of our company allow the transportation of pets in our vehicles, but only in specially designated cages. You were informed about that at the beginning of the rental and it is clarified in details in terms of the contract that you signed. Upon your return of the car in your presence, it was found that this condition was not met, the interior of the car was very dirty, full of wool and with wet spots on the back seat, which makes it absolutely unsuitable for subsequent use by other customers.
Please note that we are very meticulous about providing cars to our customers in perfect clean condition, and after your rental, this vehicle has to pass deep cleaning and disinfection which will take several days as we need to bring the car to the same high standard as we provided it to you. The collected fee does not cover either the costs for cleaning and disinfection or the days of the car's stay.
We understand that you are frustrated by the sanctions imposed and this is most likely the reason for your negative review, but we encourage you to put yourself in the shoes of other customers, especially with children, health conditions and allergies who will have to rent a car after your use. We hope for your understanding, as our goal is not to charge our clients without regulation, but to offer a high quality of service so that everyone is satisfied and comes back to us again.
We remain available for further communication by email: customer.service@toprentacar.bg.
Best regards,
Top rent a car 
M***** Z***
(1 Buchung)
Germany
24.08.2023
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Trendafil Kostadinov Ilchev
(1 Buchung)
Bulgaria
24.08.2023
Service Bewertung:
excellent
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
