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Rückmeldungen
Bewertung
94.3 %
aus 22178 Bewertungen Von echten Kunden
Bewertungen nach Nationalität:
(9578)
(1741)
(1543)
(1480)
(463)
(435)
(388)
(313)
Neueste Bewertungen:
Priit Viljaste
(4-5 Buchungen)
Estonia
15.06.2023
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Yves Mercier
(1 Buchung)
France
14.06.2023
Service Bewertung:
excellent
We were Very happy with the véhicule and the service
Mitarbeiterbewertung:
excellent
Very friendly agent
Quick and efficient
Quick and efficient
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
We were 6 people. There was plenty of room for us and our luggage. The véhicule was Very comfortable.
Würden Sie uns empfehlen:
yes
no
Oleksandr Sosnovskyi
(1 Buchung)
Ukraine
14.06.2023
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
R***** W********
(2-3 Buchungen)
Switzerland
14.06.2023
Service Bewertung:
average
There was no one there in the drop off area at Burgas Airport and it took almost an hour until someone showed up.
Mitarbeiterbewertung:
average
A
A
A
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
B**** G********
(2-3 Buchungen)
Serbia
14.06.2023
Service Bewertung:
good
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
D*** B****
(über 6 Buchungen)
Netherlands
14.06.2023
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Had a nice talk.
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
A****** F*** K*** G******
(über 6 Buchungen)
Germany
14.06.2023
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
A******* B****
(1 Buchung)
Israel
14.06.2023
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
B***** M******
(2-3 Buchungen)
United Kingdom
13.06.2023
Service Bewertung:
bad
Your service ranged from Excellent to Poor…pickup excellent…problems with car and how dealt with, very poor. The car itself was excellent apart from basic tyre safety being ignored - very poor.
Mitarbeiterbewertung:
average
Friendly and great service. Sold us extra insurance to cover all eventualities, which unfortunately, was not followed through by your technical support or customer service team. I am trying to claim back my costs for having to replace an unsafe tyre.
I appreciate that Svetoslav was very busy and under pressure when I returned my car one day early, but customer engagement seems not to be a priority for him. I had tyre problems with the car and for safety, had to renew a tyre having had this authorised by Keiro (spelling?) by phone in technical support. The problem was assumed to be mine alone by Svetoslav but I inherited the tyre problems when I picked up the car. He was off-hand and I found him to be rude. I witnessed other customers experiencing the same abrupt, unfriendly service from him.
I appreciate that Svetoslav was very busy and under pressure when I returned my car one day early, but customer engagement seems not to be a priority for him. I had tyre problems with the car and for safety, had to renew a tyre having had this authorised by Keiro (spelling?) by phone in technical support. The problem was assumed to be mine alone by Svetoslav but I inherited the tyre problems when I picked up the car. He was off-hand and I found him to be rude. I witnessed other customers experiencing the same abrupt, unfriendly service from him.
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
very bad
Check not only body-work for scratches, dents, etc but also the condition of the tyres, including the spare which was found to be unsafe for use. Replacing a tyre is not normally something I would expect to do during a 10 day rental agreement.
Würden Sie uns empfehlen:
yes
no
Ian Cawthron
(1 Buchung)
United Kingdom
13.06.2023
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Pick up went smoothly. Car in excellent condition.
Drop off quick and efficient. I was very pleased Martin confirmed my TOP insurance covered the scratches where I glanced a high kerb.
Drop off quick and efficient. I was very pleased Martin confirmed my TOP insurance covered the scratches where I glanced a high kerb.
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
The Hyundai was a little underpowered for our 400 mile round trip to Istanbul.
Würden Sie uns empfehlen:
yes
no
