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Rückmeldungen
Bewertung
94.3 %
aus 22178 Bewertungen Von echten Kunden
Bewertungen nach Nationalität:
(9578)
(1741)
(1543)
(1480)
(463)
(435)
(388)
(313)
Neueste Bewertungen:
C**** W*** D*****
(über 6 Buchungen)
Bulgaria
26.04.2023
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
D***** I***** Y*****
(über 6 Buchungen)
Bulgaria
26.04.2023
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Lyubomir Zhechev Dobrev
(über 6 Buchungen)
Bulgaria
26.04.2023
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
B**** N******* G********
(4-5 Buchungen)
Bulgaria
26.04.2023
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
bad
Würden Sie uns empfehlen:
yes
no
Evgenii Gromtsev
(über 6 Buchungen)
Bulgaria
26.04.2023
Service Bewertung:
bad
This is not the first time I have used your company. I booked the car ten days in advance. The car was supposed to be with a navigator. However, when I came to get it, I was told that the booked car can not issue and made a replacement car. They gave me a car of the same class, but without a navigator. When I realized that the navigator in the car does not work, I came to your office two hours later. On that day, there was only one Nikolet working and I waited to ask a question for half an hour. I asked Nicoleta to give me a navigator or change the car, but she could not help me. For me it is strange not to get the requested car with an early reservation, you gave the impression of a large company with established business processes and a large fleet of cars. I indicated that I would recommend your services to friends, as the last three times were great. This rental has disappointed me and I hope you sort out the situation and set things right. And I would like to be informed in advance of a replacement car.
Mitarbeiterbewertung:
good
When I turned the car in, the employee didn't say hello.
He's very friendly
He's very friendly
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Mr. Gromcev,
Thank You for Your feedback!
We are sorry to hear that not all aspects of the rent went as you planned.
We apologize for the inconvenience caused. Thank you for your signal, we will conduct a thorough review and make sure that situations like this do not happen again.
Your reviews help us improve the quality of our services day-by-day.
We hope to see you again as our customer and wish you a successful day! 
Stephan Keller
(1 Buchung)
Germany
26.04.2023
Service Bewertung:
excellent
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
average
Würden Sie uns empfehlen:
yes
no
Atanas Rumenov Rankov
(1 Buchung)
Bulgaria
25.04.2023
Service Bewertung:
good
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
R******* B***
(1 Buchung)
Malta
25.04.2023
Service Bewertung:
excellent
Great staff makes an excellent company well done to the HR who's hiring truly wonderful staff!
Will come again next month, thank you.
Mitarbeiterbewertung:
excellent
Very lovely fella.
Very polite and educated woman my friends and wife always had a great service from her. Make sure not to lose her.
Very polite and educated woman my friends and wife always had a great service from her. Make sure not to lose her.
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Great car overall
Würden Sie uns empfehlen:
yes
no
N***** I*****
(über 6 Buchungen)
Bulgaria
25.04.2023
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Tomas Delaney
(1 Buchung)
Ireland
25.04.2023
Service Bewertung:
average
The car was as agreed but 100 kms less than a full tank of fuel. The charging cable for the hotspot was faulty and constantly falling out making the hotspot unit useless. When I highlighted this to the your rep at pick up stage his response was that I needed to buy my own cable for the unit.
Mitarbeiterbewertung:
average
Gospodin was professional and answered any questions we had. It was a shame he didn’t check the hotspot unit we had rented as he would have found the cable was faulty and would likely have replaced it. Overall I found him good to deal with.
Very to the point and not friendly or helpful. When I pointed out the hotspot unit had a faulty cable, he told me to go buy my own cable. I rate him average to poor.
Very to the point and not friendly or helpful. When I pointed out the hotspot unit had a faulty cable, he told me to go buy my own cable. I rate him average to poor.
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Hyundai Tucson. Nice car but the boot isn't as big as you might expect, no biger than something like a Ford Mondeo.
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Mr. Delaney,
Thank You for Your feedback!
Our colleagues from the customer service department will make a thorough check on your case and we will contact you in a short period of time to resolve the situation.
Thank you for your signal and we remain at your disposal for further communication. 
