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Rückmeldungen
Bewertung
94.3 %
aus 22178 Bewertungen Von echten Kunden
Bewertungen nach Nationalität:
(9578)
(1741)
(1543)
(1480)
(463)
(435)
(388)
(313)
Neueste Bewertungen:
T***** M***** Y******
(über 6 Buchungen)
Bulgaria
29.03.2023
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
T******* G****
(über 6 Buchungen)
Germany
29.03.2023
Service Bewertung:
good
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Stefano Mark Cirillo
(4-5 Buchungen)
United Kingdom
29.03.2023
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
D***** D****** N*********
(4-5 Buchungen)
Bulgaria
28.03.2023
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
R***** C***** J*******
(1 Buchung)
Spain
28.03.2023
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Andrea Spreafico
(2-3 Buchungen)
Italy
28.03.2023
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
R******* T******
(über 6 Buchungen)
Germany
28.03.2023
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Dietmar Heinz Immanuel Dresp
(1 Buchung)
Germany
28.03.2023
Service Bewertung:
very bad
70 Euro for cleaning the car is a complete rip off- never again!
Mitarbeiterbewertung:
average
Very good start, good car, good price, good service!
Poor understanding of customer excellence- poor communication skills, needs basic training! With employees like him you will definitely kill the company in a short time. He charged Eiro 70,- extra cost for cleaning a rental car! This is ridiculous - cleaning a rental car AFTER return us a must and needs to be considered in the rental price - charging extra means making additional money from stupid customers.
Poor understanding of customer excellence- poor communication skills, needs basic training! With employees like him you will definitely kill the company in a short time. He charged Eiro 70,- extra cost for cleaning a rental car! This is ridiculous - cleaning a rental car AFTER return us a must and needs to be considered in the rental price - charging extra means making additional money from stupid customers.
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Rip off! Very good offer turned into a rip off because of extra charging of additional cost which are completely unusual!!! No explanation given, just showing the contract, and under „miscellaneous „ they are allowed to charge 70,- Euros for cleaning!!!!
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Mr. Dresp,
Thank You for Your feedback!
We are sorry to hear, that You had a bad experience with our company. We understand how unpleasant it is to face unexpected charges during Your rent. However, we want to draw your attention to the fact that any amount that we charge our customers is accompanied by proof, in connection with which this fee will be or has been withheld from the deposit. Of course, we do not have a policy to take money from customers at any cost, we understand that there are external factors and some dust and small particles can fall from shoes onto mats. The high standard and appearance of our vehicles is very important to us, so we always strive to provide cars in perfect condition. We hope you understand that when a car is returned in dirty condition, we cannot give it to other customers as it takes time to make a deep clean and disinfection. We do not have hidden fees and motives, all fees are indicated on our website and in the rental terms and conditions and can be seen at any time. Cooperation with each of our clients is very valuable to us, but we cannot neglect the conditions of our company. We really hope that you will still consider to use the services of our company again and we look forward to seeing you again. We remain at your disposal and wish you a successful day!
Oleg Zirkov
(1 Buchung)
Germany
28.03.2023
Service Bewertung:
excellent
Всё хорошо
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
K****** D*******
(4-5 Buchungen)
Bulgaria
28.03.2023
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Много компетентен, любезен и отзивчив.Работи бързо и внимателен към детайлите.
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
