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Rückmeldungen
Bewertung
94.0 %
aus 14037 Bewertungen Von echten Kunden
Bewertungen nach Nationalität:
(9578)
(1741)
(1543)
(1480)
(463)
(435)
(388)
(313)
Neueste Bewertungen:
T**** I***** G*********
(über 6 Buchungen)
Bulgaria
03.06.2024
Service Bewertung:
good
давам Добро като оценка а не отлично единствено заради дългото чакане на летището при нашето пристигане към 50мин. Няма ясно упътване къде точно се чака и какво да чакаме, първо ни казаха че на буса пише "Top-rent-a-car" после че можело и само цветни ленти да има на него.
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Karina Lachezarova Chotova
(4-5 Buchungen)
Bulgaria
02.06.2024
Service Bewertung:
good
Не получих точни инструкции как да си платя фиша. За това си прекратих наема.
Mitarbeiterbewertung:
good
Линка за намиране на централния офис не беше активен, както се е случвало и преди.
Много мило и компетентно момче.
Много мило и компетентно момче.
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Mieczyslaw Plachta
(1 Buchung)
Germany
29.05.2024
Service Bewertung:
good
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
K***** N****
(4-5 Buchungen)
Bulgaria
29.05.2024
Service Bewertung:
good
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
M********* G*********
(1 Buchung)
Austria
27.05.2024
Service Bewertung:
good
Overall good service, however the pick-up and drop-off location is NOT directly at the airport, which leads to additional delays and is not mentioned anywhere.
Drop-off is more involved than some other companies where you can simply drop off the key and be on your way - have to wait for an agent to check the car and issue the refund of the safety deposit, again taking extra time.
Additionally, the security deposit is actually taken off the card and only refunded later - ideally this would only be taken off in the event of any charges being incurred.
Staff was friendly and efficient however, and the car in great condition.
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
E**** K****
(über 6 Buchungen)
Italy
26.05.2024
Service Bewertung:
good
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Laszlo Tamas Gyorfi
(4-5 Buchungen)
Hungary
25.05.2024
Service Bewertung:
good
If you remeber there was a big storm on the 22nd of May in Sofia. All roads were flooded and there were big traffic jams everywhere. On the way of returning the car we got into a traffic jam where the last 5 kms we could do in 1,5 hours. So we could not refuel the car. In such a force major situation you could have applied some fairness and mercy by not charging the extra fee for the refueling.
It is not about the extra 15 EUR, it is about the attitude, how a comoany handles extraordinary situations which are not the fault of the drivers.
It gave a bitter aftertaste.
Mitarbeiterbewertung:
average
The dropp-off was chaotic, due to the big storm.
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
average
There was quite a lot of water left on the rubber mats after cleaning. We had to empty the water from the mats before we could start.
Würden Sie uns empfehlen:
yes
no
Ovidijus Andrulis
(1 Buchung)
Latvia
23.05.2024
Service Bewertung:
good
Situation with picking up car was not perfect. We went to head office to pick our car that we reserved and paid in advance online and we had to wait for more than one hour to get it. But everything else was smooth and without any problems.
Mitarbeiterbewertung:
excellent
He was professional and explained everything quite simply and understandably.
Everything went very good. He was very professional and fast.
Everything went very good. He was very professional and fast.
Zeit zur Abholung/Rückgabe:
average
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
I***** D******** K**********
(4-5 Buchungen)
Bulgaria
22.05.2024
Service Bewertung:
good
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
R**** N******
(4-5 Buchungen)
Israel
22.05.2024
Service Bewertung:
good
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
