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Rückmeldungen
Bewertung
94.0 %
aus 14037 Bewertungen Von echten Kunden
Bewertungen nach Nationalität:
(9578)
(1741)
(1543)
(1480)
(463)
(435)
(388)
(313)
Neueste Bewertungen:
Matitiahu Meller
(über 6 Buchungen)
Israel
25.05.2022
Service Bewertung:
good
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
average
it has 3 fault
- gas tank
- tire pressure sensor
- road lights
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Mr. Meller,
Thank you for making us aware of the problems your rented car had. We passed your information to our relevant technical team. Please in the future if you are experiencing problems with your car let us know as soon as possible by email or phone and we will do our best to fix them quickly and efficiently. 
V**** R********* P**********
(4-5 Buchungen)
Bulgaria
24.05.2022
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Loukas Stavrinou
(1 Buchung)
Cyprus
24.05.2022
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
A***** K** A******
(über 6 Buchungen)
Bulgaria
24.05.2022
Service Bewertung:
very bad
Mitarbeiterbewertung:
bad
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
average
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Customer,
We are sorry to hear that you were not pleased with your rent with us. You can share your experience with our Customer service department on the following email: customer.service@toprentacar.bg and we will be happy to help.
Arye Vaknin
(1 Buchung)
Israel
23.05.2022
Service Bewertung:
very bad
hello
we have renterd a car from you in Bulgaria/sophia between the dates 18/05-22-05
When we came to pick up the vehicle from the rental company we met there it Mr miroslav we were warmly received by him. miroslav showed us the defects on a a piece of paper but did not show it physically on the vehicle, then I checked around the vehicle and not under the vehicle because it is not possible to inspect the vehicle below at the time of delivery. During the rental days we drove only on paved roads and therefore such damage at the bottom of the vehicle cannot be . When returning the vehicle we turned to Svetoslav who was impatient with us from the first moment he immediately opened the flashlight of his phone and went straghit to one place in the car it looked like he knew where to go and planned the whole scam. Svetoslav told us to park the car in the company parking lot in reverse and he stood on the driver's side and not on the side he saw the scratch he claimed while driving he saw the scratch and it is not possible because he was standing on the other side. Svetoslav insisted we need to pay 230 euros. We left the rental car company with a very bad notice and we felt that he cheated us and he was not honest with us and from the begining even without seeing the car he wanted to charge us money we feel like that was a scam it looks like that Mr Miroslav didn’t Felt comfortable with that situation because he saw what Svetoslav did to us and he was so embaressed he went away
It is important to know that we travel all over the world and rent cars in every destination and we have never encountered such an accusation and such a form of contempt.
* As a technical person the front of the vehicle is lower than the point of scratch so how can the front of the vehicle not be damaged?
Waiting for your respond ASAP
Mitarbeiterbewertung:
bad
He was polite but when we returen the car he ignored us and didnt help us
his service and attitude was very bad he is not supposed to work with clients cause he makes a bad name for your company he was very rude and he lied to us.
his service and attitude was very bad he is not supposed to work with clients cause he makes a bad name for your company he was very rude and he lied to us.
Zeit zur Abholung/Rückgabe:
bad
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Mr. Vaknin,
Thank you for using our services. We will investigate your case and all the relevant documents connected to it and get back you. If you would like to share more details about your experience with us you can do so with our Customer service department on the following email: customer.service@toprentacar.bg.
Wish you all the best!
V**** T******** A*******
(4-5 Buchungen)
Bulgaria
23.05.2022
Service Bewertung:
good
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Krasimir Petrov Nachev
(4-5 Buchungen)
Bulgaria
23.05.2022
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
D***** N******* N*******
(2-3 Buchungen)
Bulgaria
23.05.2022
Service Bewertung:
excellent
Топ рент а кар, предоставиха топ качество на услугата. Наемането на колата беше бързо и безгрешшно. Получихме всичката необходима информация, кояти се оказа полезна след това. По-късно трябваше да звъннем на клиентски услуги защото колата не искаше да запали, но се оказа че бутона на имобилайзера е бил натиснат най-вероятно докато е бил в дънките ми и само трябвало да го натисна пак. Служителя на телефона беше много учтив и бързо намери решението. Връщането на колата отне по малко от 15 минути и депозита беше отблокиран. И двамата служителя, Кънчо и Кристиян, бяха учтиви, точни и знаеха какво правят. Много благодарим на Топ Кар и ще се радваме да използваме услугата отново.
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Съпругата ми е бременна и избрах по-голяма кола да се чуства по-удобно и по-сигурна. Колата която наехме е нова, на достъпна цена и има вградена навигация която се оказа много полезна. Има и допълнителни екстри като лайн асист и задна камера за паркиране. Чудесен избор за пътуване из България със семейство и повечко багаж или за двама които искат да се чустват по-уютно.
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Здравейте,
Искрени благодарности за прекрасните думи и изчерпателния отзив. Изключително се радваме, че сте били обслужени бързо и професионално и че сме успели по най-добрия начин да допринесем за семейното Ви приключение.
Желаем Ви дълъг и щастлив семеен живот и още много приключения с нашите автомобили!
Nikolay Stefanov Kazakov
(über 6 Buchungen)
Bulgaria
22.05.2022
Service Bewertung:
excellent
Всичко беше оптимално, автомобилът беше в отлично техническо състояние и чист.
Mitarbeiterbewertung:
excellent
Компетентен и приятелски настоен.
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Anton Enakiev
(über 6 Buchungen)
Russia
22.05.2022
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
problem solving man