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Rückmeldungen
Bewertung
94.0 %
aus 14037 Bewertungen Von echten Kunden
Bewertungen nach Nationalität:
(9578)
(1741)
(1543)
(1480)
(463)
(435)
(388)
(313)
Neueste Bewertungen:
Plamen Atanasov Marinov
(über 6 Buchungen)
Bulgaria
10.05.2022
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Rosen Stoyanov Totev
(2-3 Buchungen)
Italy
10.05.2022
Service Bewertung:
good
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
A*** F**** I****
(über 6 Buchungen)
Netherlands
10.05.2022
Service Bewertung:
very bad
I believe I haven't been informed sufficiently about parking gate card and parking rules at Sofia airport while pick-up the vehicle. When I leave airport after pick-up vehicle, parking card was taken away at gate when I leave airport. When I return the vehicle, I arrived to Sofia Airport around 4:30 in the morning and I get in parking area with regular ticket since I had no longer parking card. I handed-over vehicles keys to drop-off agent Mr. Svetoslav around 8:30 in the morning ( I had a reservation till 17:00) since I had flight . He asked me to pay parking ticket. I disagreed and I told him I won't pay because I haven't been informed about parking rules at Sofia airport. According to me it is final destination of car and it's company's responsibility. Moreover I have been witnessed that other customers who arrived at the same time to airport got into parking area by using parking card , not via regular ticket. This is far away from standard service quality between customers. I discussed long with Drop-off agent and he told me customer service will send me e-mail and deduct money from my deposit. He didn't unlock my deposit and I had to catch my flight. That's way I had to leave. Kindly note that I request full-deposit refund since everything was good with car.
Mitarbeiterbewertung:
very bad
I haven't been informed sufficiently about parking gate card and parking rules at Sofia airport while pick-up the vehicle.
He is arrogant, rude and has no customer satisfaction mentality. He intentionally made me waited without solution and intention to solve since he knew that I was needed to catch my flight.
He is arrogant, rude and has no customer satisfaction mentality. He intentionally made me waited without solution and intention to solve since he knew that I was needed to catch my flight.
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
average
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Mr. Idriz, Thank you for your detailed review. Please, note, that free airport parking, included in the rental price is only for pick up and drop off proccess. Meanwhile if you need to park rented car at the Airport parking during your rent, you need to pay for this service to the airport staff. If you were returned the keys and the documents, just on time, you entered Terminal 2, this cost would be covered by us.
We are sorry, that there was a misunderstanding, but our colleagues act according to the Rental Agreement and you were charged for parking ticket from your deposit. The rest of amount will be unblocked automaticaly.
Hristo Milkov Dimitrov
(über 6 Buchungen)
Bulgaria
09.05.2022
Service Bewertung:
good
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Nahum Nareznoy
(1 Buchung)
Israel
09.05.2022
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Georgi Dimchev
(4-5 Buchungen)
Bulgaria
09.05.2022
Service Bewertung:
excellent
Впечатлен съм от качеството на цялостното обслужване. Наемане,връщане и трансфер между терминалите бяха на отлично ниво. Препоръчвам на бъдещите клиенти.
Mitarbeiterbewertung:
excellent
Вежлив, изчерпателен и точен. Получих пълна и точна информация.
Учтив, точен,отзивчив.
Учтив, точен,отзивчив.
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Чудесен нов малък автомобил.
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Здравейте, Г-н Димчев,
Благодарим Ви сърдечно за прекрасния отзив!
За нас e истинско удоволствие и удовлетворение да прочетем, че сте останали доволни от всички наши услуги и сме оправдали Вашите очаквания!
Ще се радваме да Ви видим отново при нас!
Надяваме се да имате страхотен ден!
Colton Nguyen
(4-5 Buchungen)
Trinidad And Tobago
08.05.2022
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Good.
Denis was very timely and and polite when dropping off the vehicle at Plovdiv Airport. He made the transaction smooth and fast so that I could proceed to airport security. I will definitely rent with Top Rent A Car again.
Denis was very timely and and polite when dropping off the vehicle at Plovdiv Airport. He made the transaction smooth and fast so that I could proceed to airport security. I will definitely rent with Top Rent A Car again.
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Dear Mr. Casteele,
Thank you for your kind review. We are happy to pass along your comments to the team here at Top Rent A Car! We will be grateful if you share your experiences with our vehicle and if there is something that didn't meet your expectations. Have an awesome day!
G***** B******
(über 6 Buchungen)
Netherlands
08.05.2022
Service Bewertung:
excellent
Friendly service, car as described. ll
Mitarbeiterbewertung:
good
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Maria Emilova Marinova
(4-5 Buchungen)
Netherlands
08.05.2022
Service Bewertung:
average
Абсолютно неразбиране на разликата в цената директно от TopRendaCar беше по-висока от тази в Booking. При което ми беше продадена и допълнителна, доста висока бих казала застраховка в послединят мемент на гишето при наемане на колата. Условията са неясни и за пореден път остава мнение за неясна и некоректна ценова политика спрямо клиента.
Mitarbeiterbewertung:
average
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
Top Rent A Car:
Здравейте Г-жо Маринова,
Благодарим Ви за оставения отзив и за това, че ни насочвате към проблема, който сте срещнали във връзка с нашата ценова политика!
Бихме искали да Ви информираме, че застраховката, която сте сключили с нас не е задължителна, а препоръчителна. Тя може да бъде сключена както чрез нас, така и чрез партньорската резервационна система, през която сте направили резервацията. Моля, свържете се с нас на customer.service@toprentacar.bg за да разгледаме подробно случая.
Оставаме на разположение.
Z**** S****** P********
(über 6 Buchungen)
Bulgaria
08.05.2022
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
