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Rückmeldungen
Bewertung
94.0 %
aus 14037 Bewertungen Von echten Kunden
Bewertungen nach Nationalität:
(9578)
(1741)
(1543)
(1480)
(463)
(435)
(388)
(313)
Neueste Bewertungen:
L******* D******* B*****
Bulgaria
Bulgaria
20.07.2020
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
William Adrian Stephany
Belgium
Belgium
20.07.2020
Service Bewertung:
excellent
perfekt
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Maria-yoanna Vasileva
(1 Buchung)
Bulgaria
20.07.2020
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
P***** K********* K******
(4-5 Buchungen)
Bulgaria
19.07.2020
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Ivelin Yordanov Stoyanov
(über 6 Buchungen)
Bulgaria
19.07.2020
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Jonathan Huybs
(1 Buchung)
Belgium
15.07.2020
Service Bewertung:
very bad
As a loyal customer of your company I am left extremely unhappy after the last experience we've had with you. For starters, after arriving around midnight we waited patiently at your desk where a sign explained that the employees are on the parking lot and would come back in 10 minutes. After checking the parking lot it actually turned out that we have to call.
After being taken to a parking lot in the middle of a poorly- lit field we had to sign the contract at a kiosk, standing up in the dark and without receiving any explanations or information. We checked the car for scratches with the light from our mobile phones.
On return the car was inspected by your employee (we left it in perfect condition and sparkling clean). However, she immediately went for the GPS and gleefully announced that the deposit would not be released because we took the car abroad. The fine for going to Greece was 300 euro! 300 euro!!!! Do you think that anyone in their right mind will stay as a customer?
This is not right, it's not a good business model and leads to the loss of loyal customers! The fact that your employee checked the GPS immediately shows that's not the first time something like this happens and is a hidden way for the company to charge additional fees. Your employees also told us that we can contact whoever we want - customer service, managers - but everything will be pointless!
Is that a way to treat your customers and punishing them for taking one of your most expensive cars - by checking their GPS that we paid for!!! If you take a cheaper car without a GPS noone can check anything, right!
Is that even legal in view of GDPR? Isn't it better to treat your customers properly so that you don't lose them? Or the company is simply too big to care?
Mitarbeiterbewertung:
very bad
I pointed out some details above but I will continue here:
We took the car in the middle of an unlit field and it was inspected with the help of light from our mobile phones. No questions were asked, no information was provided. The moment we signed and paid your employee just lost interest in us and went for a smoke and a chat with a colleague. He just said the trunk of the van where our luggage was was open. We took a picture of a dislocated bumper but he was totally not interested.
We were not given sufficient information, we were not warned and I don't think that the employee was professional enough.
I don't think that I have to justify my rating any more. I can just advise your employees to be more respectful and more empathic. It's clear that the motto of the company is the customer is not right.
I don't think that I have to justify my rating any more. I can just advise your employees to be more respectful and more empathic. It's clear that the motto of the company is the customer is not right.
Zeit zur Abholung/Rückgabe:
very bad
Fahrzeugbewertung:
average
Würden Sie uns empfehlen:
yes
no
Alkin Nedzhmedin Nasuf
(1 Buchung)
Germany
14.07.2020
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Very friendly and quick service. Highly recommended!
Very friendly and quick service. Highly recommended!
Very friendly and quick service. Highly recommended!
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
good
Würden Sie uns empfehlen:
yes
no
P***** L****** A*********
(1 Buchung)
France
13.07.2020
Service Bewertung:
good
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
excellent
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
Maxim Valerievich Zapryanov
(1 Buchung)
Bulgaria
12.07.2020
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
A******** M***** M****
(1 Buchung)
Bulgaria
12.07.2020
Service Bewertung:
excellent
Mitarbeiterbewertung:
excellent
Zeit zur Abholung/Rückgabe:
good
Fahrzeugbewertung:
excellent
Würden Sie uns empfehlen:
yes
no
